Complaints

Should you wish to make a complaint about a matter relating to the work, actions or behaviour of a safeguarder, you can do so in one of the following ways:

It will help us to respond to your complaint if you can tell us:

  • what you think has gone wrong
  • details of any previous contact or correspondence with us about your complaint
  • your name and the address and postcode to which we should send a reply
  • an email address
  • a telephone number.

Read our full complaints procedure.

The Safeguarders Panel team at Children 1st aims to deal with complaints in a fair way. We will let you know of the proposed timescales for any investigation carried out as a result of a complaint and keep you informed of progress.

Feedback

If would like to raise a general issue about the service provided by safeguarders (or make a compliment), please contact the Safeguarders Panel team using the contact details below.

Feedback is welcome about:

  • any general improvements which could be made to the service
  • the involvement of a safeguarder in the child’s case, where it is felt that this has had a positive impact on the child and/or the outcome
  • any other issues which are relevant to safeguarders.

Feedback can also be provided using the Safeguarders Panel Feedback Form.

Contact details

Safeguarders Panel Team
Children 1st
83 Whitehouse Loan
Edinburgh
EH9 1AT

Telephone: 0345 604 4296
Email: safeguarderspanel@children1st.org.uk