Helpline Volunteer - Parentline Scotland

Helpline volunteers

Are you caring, compassionate, non judgmental, empathic and passionate about helping others?

Can you commit to our training course and give 4 hours weekly for at least 40 weeks?

If so, we’d love to hear from you. 

Volunteering for ParentLine Scotland is a fantastic opportunity to make a real difference to the lives of children and families across Scotland. Our volunteers learn new skills and gain valuable experience.

A caring, compassionate and non-judgmental response can make a real difference to someone who wants to talk. No previous experience or formal qualifications are necessary, but good language skills are essential to enable you to listen to and support parents and carers who contact the helpline. Trained staff are always on hand to provide support and guidance.

We provide a comprehensive, 51 hour, introductory training course as well as ongoing support and opportunities to develop in the role.

Training dates 

We will be running training later in the year, dates tbc. If you apply for this role in the meantime we will contact you when the next dates have been scheduled. We will also publish the dates here so please do check back.

What will I be doing?

ParentLine Scotland is the Children 1st national helpline, email and web chat service for anyone caring for or concerned about a child. Our call-takers are trained to assist with very serious concerns about children. But mostly they help ordinary parents with everyday problems.

Helpline volunteers listen, offer support, information, and advice.

The helpline is open Monday - Friday 9am-9pm and 9am - 12 noon, Saturday and Sunday throughout the year. There are a range of shift options to choose from, but we are especially looking for volunteers for evenings and weekends.


“It's a great feeling knowing that you've helped someone when they really need it"

                                                                                                          - Helpline volunteer

Further information   

Job title: Helpline Volunteer - ParentLine Scotland

Reference number: VOL17/03

Location: Edinburgh

Closing date: 31/07/2018 12:00

Interview date: It is anticipated that interviews will held on an ongoing basis.

Salary: Out of pocket expenses will be reimbursed.

To apply, please download and complete the attached application form and email completed forms to:

Alternately, if you are unable to email us, postal applications may be sent to Volunteer Development, Children 1st, 83 Whitehouse Loan, Edinburgh, EH9 1AT.

If you would like to find out more about this opportunity or have any queries, please email or phone 0131 446 2333.