Complaints
If you feel unhappy with an experience you have had with Children 1st Parentline it is important that you tell us so we can make any improvements needed.
View our page How to make a complaint for details of how to raise concerns or to make an official complaint about any Children 1st service, including Children 1st Parentline.
When we receive your complaint, we will:
- let you know in writing within five working days that we have received it
- look into your complaint
- write to you with the outcome of the investigation, normally within six weeks or as otherwise informed (if there is a delay beyond six weeks we will explain the reasons and provide you with a revised timescale).