About the Kinship Care service

Are you raising a child who can no longer live with their parents – or know someone else doing so?

Whether you are a grandparent, aunt or uncle, sibling, or friend, you are not alone. The national Kinship Care service provides information, advice and support just for kinship carers like you. It is funded by the Scottish Government.

What we do:

Kinship Care Helpline

The helpline, email, text and web chat service is open five days a week, with call takers trained on kinship care issues to give you the advice and support you need. The kinship care helpline is there to listen, and to offer advice, support and information. We can suggest where to go for more help if needed. You can call about any question or concern, no matter how big or small.

T: 08000 28 22 33

Text: 07860 022 844

E: parentlinescotland@children1st.org.uk

We provide a web-chat service during opening hours:


The helpline is open Monday to Friday from 9am to 9pm.

What you tell us is confidential: we won’t tell or share your details with anyone else, unless a child is in immediate danger.

Find out more about confidentiality and how we use your information.

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News, events and outreach

We produce a regular newsletter and organise events and annual regional forums so kinship carers can get together to share experiences and get help and advice.

View News and Events.

We are in contact with kinship care groups around Scotland, learning directly from their experiences and updating them on the services and support available through the National Kinship Care Service, as well as other national and local services run by Children 1st and other organisations.

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Information, advice and guidance

Our factsheets and videos give information and advice on a range of topics for kinship carers.

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Policy and research: helping kinship carers have a voice

A key part of the National Kinship Care Service is to ensure the needs of kinship carers and the children they look after are kept high on the political agenda. We have undertaken research with kinship carers, children living in kinship care and local authorities to inform the development of policy and practice for kinship care families.

Read more about our policy, research and influencing work.

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