Concerns and complaints

Should you wish to raise a concern or make a complaint about a matter relating to the work, actions or behaviour of a safeguarder, you can do so in one of the following ways:

It will help us to respond to your complaint if you can tell us:

  • what you think has gone wrong
  • details of any previous contact or correspondence with us about your complaint
  • your name and the address and postcode to which we should send a reply
  • an email address
  • a telephone number.

Read our full complaints procedure

The Safeguarders Panel Team at Children 1st aims to deal with complaints in a fair way. We will let you know of the proposed timescales for any investigation carried out as a result of a complaint and keep you informed of progress.

Contact details

Safeguarders Panel Team
Children 1st
83 Whitehouse Loan
Edinburgh
EH9 1AT

Telephone: 0345 604 4296
Email: safeguarderspanel@children1st.org.uk