Supporter Care Officer x 2

Children 1st is Scotland’s National Children’s Charity. We help Scotland’s families to put children first, with practical advice and with support in difficult times. And when the worst happens, we support survivors of abuse, neglect, and other traumatic events in childhood, to recover.

Raising funds is essential to ensuring we can deliver support for children and families. Children 1st is looking to expand its skilled and successful fundraising team, with three exciting new roles to help deliver on its ambitious three year fundraising strategy. 

The Supporter Care Team provides a ‘first point of contact’ for fundraising supporters of the charity. The team supports the fundraising department by processing payments, reconciling income, arranging for supporters to be thanked properly, ensuring data is accurate and up to date, and fulfilling supporter requests.  We need someone who is focused, organised, and has a keen eye for detail. 

If you are looking to start a career in fundraising, have operations or customer service experience and a passion for supporting Scotland’s children - we want to hear from you!

In return you will be offered a competitive salary, 40 days annual leave inclusive of 9 days public holidays, flexible working opportunities, a contributory pension scheme and generous maternity/adoption and paternity leave benefits.

Further Information 

This is a permanent, full time role of 35 hours per week.

Job title: Supporter Care Officer

Reference number: FR20/03

Location: Edinburgh

Closing date: 21/08/2020 12:00

Interview date: It is anticipated that the interviews will take place on 01 and 02 September 2020

Salary: £17,579 to £19,759

To apply, please download and complete the attached 3 forms below (A, B and C) and email completed forms to:

Alternately, if you are unable to email us, postal applications may be sent to Human Resources, Children 1st, 83 Whitehouse Loan, Edinburgh, EH9 1AT.

Please also refer to the ‘Job Description and Person Specification’ and ‘Terms and Conditions’ for further information as per relevant documents attached below.

For further information or enquiries, please email:

We welcome and encourage applications from potential people of all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability, who reflect our values.