Children 1st Parentline awarded £370k grant from National Lottery Community Fund

Children 1st is one of the charities to receive a grant from the National Lottery Community Fund’s new Digital Fund, which will transform Parentline.

The National Lottery Community Fund Scotland has awarded £371,896 to Children 1st's Parentline service. The funds will be used to digitally enhance the service, so that families can get support without a wait, whenever and wherever they need it. Children 1st's ambition for Parentline is to make sure every child and family in Scotland have access to round the clock support from their living room at the touch of a button.

Linda Jardine, Director of Children and Families Services said: “Families say that Parentline is a lifeline. Thanks to the National Lottery, Parentline will be transformed so every family can access that lifeline in the way that works best for them. When family life is tough getting early help and support can make all the difference to a child’s future.”

Ali* said: “My son and I were at breaking point when I contacted Parentline. Being able to talk to someone neutral helped me see I had to change how I was dealing with the difficult situations because it was just making things worse. Once I changed that things slowly improved and Jenny from Parentline continued to be there when we hit any wee bumps. Thanks to Jenny’s advice and support our relationship has got stronger. I don’t know where we would be if I hadn’t got in touch with Parentline.” 

Announcing the funding Maureen McGinn, The National Lottery Community Fund Scotland Chair, said: “It’s great to see children’s charities in Scotland sharing in the first awards from our Digital Fund. They will put the families they support at the heart of their digital services to transform them for the benefit of Scotland’s children and young people. I am delighted that National Lottery players are helping to make this possible.”

In addition to the grants, the successful projects will all now benefit from being part of an ecosystem of support set up for Digital Fund grantees, made up of Doteveryone, CAST, Shift, Snook, The Dot Project, and a network of coaches and mentors. This support will range from help with recruitment and Board level engagement through to responsible tech practices, service design and data audits.

Today’s announcement is a key part of The National Lottery Community Fund’s commitment to enabling civil society to be fit for the future – supporting organisations and the voluntary sector to create opportunities to help local communities thrive.
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*To protect the confidentiality of the people involved this name has been changed. You can read the full version of what Ali said in the Personal Stories section of our website.