How Children 1st is supporting families in lockdown

As lockdown is extended for at least another three weeks we want to share how we have adapted and reacted over the last three weeks to support families with the enormous changes to daily life and help them cope through coronavirus.
These are some of the ways we will be continuing to support families:
  • Parentline is running remotely, offering practical and emotional support to every family in Scotland at the touch of a button - over the phone, online and via webchat.
  • Thanks to generous support for our Urgent Appeal, we have been working alongside families to provide the emergency help needed over the last few weeks. We have given out over £2,000 of supermarket vouchers and sent many families their own mini-Kitbag and activities.
  • We are continuing to deliver local community based services to over 2,000 families via phone and video calls. Families tell us that hearing a familiar voice and seeing a familiar face helps them stay grounded and keep calm. We are maintaining our strong relationships with them.
  • We are providing practical help to families self-isolating or unable to get out of the house by dropping off food and prescriptions and standing a safe distance away for a chat. Many families tell us that this is making them feel less lonely, supported, loved and cared for.
  • We've reconfigured our money advice service so it's easily accessible through Parentline. Families with money worries can now access emotional and financial support over the phone to talk about stress and debt, maximise their income, and access local support and crisis grants.
  • Our Family Group Decision Making team have been continuing to facilitate Family Group Meetings using phones and online tools. They are finding new, creative ways to make family plans and to support families to ease pressure and avoid family breakdown.
  • Some families we work with were already facing complex challenges before coronavirus. We're offering them intensive emotional and practical support for as long as they need it.
  • Our domestic abuse service is responding to increased demand for support, keeping women and children safe and supported to recover.
We are working with families, colleagues and friends across Scottish society to ensure children and families are loved, supported and cared for. Over the coming weeks, we will continue to listen to children and families and adapt to support them through this extremely challenging time.