When Ali's relationship with her son was breaking down, a Parentline volunteer helped her put things back together.
"Arguments between me and my son Lewis had become explosive and sometimes got physical. When I called Parentline we were at breaking point.
"Talking to someone who was neutral helped me see that it was a difficult situation and the way I was dealing with things were just making things worse. Jenny at Parentline helped me really think about my actions and how they affected my son. It wasn’t easy but her advice and support were amazing.
"Once I changed my way of dealing with things, things slowly began to improve. Lewis confided to me that he wanted to go the doctors for help with his mental health. This was massive – I don’t believe he would have done that if things hadn’t changed.
"Lewis is a different person. Our relationship is the best it’s ever been. I don’t know where we would be if I hadn’t got in contact with Parentline.
"I would encourage anyone who is having difficulties with their kids to get in touch with Parentline."
Whatever it is that affects your family, you can talk it over, in confidence, with Parentline. We're here by phone, webchat, email or text - wherever you are.
To protect the confidentiality of the people involved, identifying information has been changed.